Leadership

Leadership

Real-world lessons from leading people in messy systems, where the job is rarely as clean as the job description.

Support Isn’t a Dumpster for Bad Process

Support teams aren’t the dumpster for bad process. They’re the smoke alarm, calling out failures upstream. If you keep dumping garbage on them, don’t be surprised when your customer satisfaction burns down with it.

Mistakes Were Made, And That’s Okay

Mistakes happen, in fact, they’re expected in tech. What matters is how we respond. This post explores how to own your mistakes, learn from them, and improve the process so they don’t happen again. It’s not about blame, it’s about building better systems and stronger teams.

Cultivating Growth in Tech Teams

Teams do not grow by accident. Real growth in tech teams comes from intentional leadership, psychological safety, consistent feedback, and the willingness to navigate uncomfortable conversations. This post unpacks what it takes to cultivate growth that actually lasts.