Support teams aren’t the dumpster for bad process. They’re the smoke alarm, calling out failures upstream. If you keep dumping garbage on them, don’t be surprised when your customer satisfaction burns down with it.
Spoiler alert: mentorship isn’t just for interns and coffee chat clout. It’s the secret weapon most tech leaders are too busy (or too burned out) to actually use.
Why Mentorship Isn’
Strong tech teams aren’t built by managing commits—they’re built by leading people. If you want resilient systems, start with the human behind the keyboard.
Leading a dev team? Expect big brains, big quirks, and the occasional personality clash. Here’s how to manage the madness without becoming the villain in your team’s group chat.
From debugging at a card table to leading from the director’s seat—10 years in tech taught me that growth is messy, learning never stops, and cargo shorts are business casual if you commit hard enough.
