Support teams aren’t the dumpster for bad process. They’re the smoke alarm, calling out failures upstream. If you keep dumping garbage on them, don’t be surprised when your customer satisfaction burns down with it.
You weren’t hired to move Jira tickets. You were hired to solve real problems. If you want to level up, start thinking in outcomes, not just checkboxes.
Asking for help isn’t a sign of weakness, but asking poorly can waste time and frustrate everyone involved. This post breaks down how to ask smarter, more effective technical questions and get the answers you actually need.
You’re not bad at estimating work. You’re just being asked to do it too early, too fast, and with too little info. Estimation isn’t broken because you’re bad, it’s broken because the process is. Here’s how to fix it.
Starting computer science in college? You don’t have to know everything. Focus on learning how to learn, how to debug, and how to grow into a real developer, not just someone who can write some code.
