Stop Thinking in Tickets. Start Thinking in Outcomes.

Stop Thinking in Tickets. Start Thinking in Outcomes.

The Jira ticket isn’t the work. The impact is.

There’s a trap mid-level devs fall into, and let’s be honest, it’s one a lot of seniors never escape either:

They start seeing their job as “completing tickets.”

A PM drops a Jira ticket in the sprint board. You pick it up. You code. You move it to “Done.”
Great job, right?

Not always.


Tickets Aren’t the Work, They’re Just the Delivery Vehicle

You weren’t hired to move tickets from left to right. You were hired to solve problems.

Real senior devs don’t just ask:

“What does the ticket say?”

They ask:

“What is this supposed to achieve?”
“What’s the pain we’re solving here?”
“Is this even the right solution?”

The ticket is the starting point. Not the finish line.


Outcome-Oriented Devs Think Differently

Here’s what happens when you start thinking about outcomes instead of tasks:

You spot dumb solutions early.

You propose better ones before wasting a sprint.

You care more about user experience, performance, and business impact than just getting your PR approved.

You start making the leap from “mid” to trusted, strategic partner.


Practical Ways to Think in Outcomes

When you pick up a ticket, ask why it exists. Who is it for? What pain does it solve?

Don’t be afraid to challenge the implementation if you see a better way.

Track what happens after your code is deployed. Did it fix the problem? Did it introduce a new one?

Connect your work to product KPIs or metrics whenever possible.

Bonus: write commit messages and PR descriptions that explain the outcome, not just the task.


This Isn’t About Ignoring Process

This isn’t a free pass to skip the backlog and go cowboy.

It’s about not being so robotic that you lose the plot.
You’re not a Jira janitor. You’re a problem solver.


Your Promotion Doesn’t Live in the Sprint Board

If you want to get noticed, trusted, and promoted, this is it.
Start acting like the outcome matters, not just the checkbox.

That’s how you level up.

Nicholas Mullins

Nicholas Mullins

I am a father, husband, software developer, tech leader, teacher, gamer, and nerd. I like to share my thoughts and opinions,
Michigan